Terms of service
Terms of Service
Welcome to Kiln Dried Wood Company. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms of Service.
Products
We sell kiln-dried firewood, cooking wood, smoking wood, and related products. Because wood is a natural product, variations in size, shape, bark, grain, color, moisture content within normal range, and other natural characteristics are expected and do not constitute defects.
Product Use
Customers are responsible for using all products safely and appropriately. Firewood and cooking wood products should be stored properly and used only in suitable fireplaces, fire pits, smokers, grills, or other intended applications. Kiln Dried Wood Company is not liable for improper use, improper storage, or misuse of any product after pickup or delivery.
Orders
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of pricing errors, product availability issues, suspected fraud, misuse of promotions, or other circumstances that affect our ability to fulfill the order.
Pricing and Availability
Prices, product descriptions, and availability are subject to change without notice. We make every effort to keep information accurate, but we reserve the right to correct any errors, inaccuracies, or omissions at any time.
Local Pickup and Delivery
Customers are responsible for providing accurate pickup and delivery information. Pickup and delivery timing may vary due to scheduling, weather, traffic, product availability, operational needs, or other factors outside our immediate control.
Natural Product Disclaimer
Because our products are made from natural wood, no two pieces are identical. Natural variation in appearance, dimensions, bark presence, grain, and texture is normal and expected.
Returns and Refunds
All returns, refunds, replacements, and store credit requests are subject to our Return & Refund Policy.
Website Use
You agree not to use this website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website or interfere with any other party’s use of the website.
Intellectual Property
All content on this website, including text, branding, logos, graphics, images, product descriptions, and other materials, is the property of Kiln Dried Wood Company and may not be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Kiln Dried Wood Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, pickup services, delivery services, or any related transactions.
Changes to These Terms
We may update these Terms of Service at any time without prior notice. Any changes become effective once posted on this website.
Contact Information
If you have questions about these Terms of Service, contact us at:
Kiln Dried Wood Company
Email: info@kilndriedwoodco.com
Phone: (937) 308-5410
Address: 9775 Haines Rd, Waynesville, OH 45068