Shipping policy
Shipping Policy
At Kiln Dried Wood Company, we proudly offer shipping for eligible orders placed through our Shopify website and through Amazon. Because our products include natural wood products and may vary by size, weight, packaging, and destination, shipping options, timing, and availability may vary by product and order type.
Order Processing Time
Orders are typically processed within 1 to 3 business days unless otherwise stated on the product page. Processing times may vary during peak seasons, holidays, promotional periods, severe weather, or high-order volume.
Shipping Methods
We use available carrier and fulfillment options based on the size, weight, destination, and type of product ordered. Shipping methods may differ between Shopify orders and Amazon orders.
Shopify Orders
For orders placed directly through our website, shipping rates and options will be shown at checkout when available. Estimated delivery times are provided as estimates only and are not guaranteed.
Amazon Orders
Orders placed through Amazon are subject to Amazon’s fulfillment, shipping timelines, carrier selection, customer communication, and order policies where applicable. Customers who purchase through Amazon should refer to their Amazon order details for the most accurate shipping updates and delivery information.
Shipping Availability
Some products may only be available for local pickup, local delivery, regional shipping, or limited shipping zones. Shipping availability may depend on product type, inventory levels, packaging requirements, and destination.
Delivery Estimates
Delivery timeframes are estimates only and may be affected by carrier delays, weather conditions, operational demands, holidays, or events outside our control. Kiln Dried Wood Company is not responsible for delays caused by shipping carriers or third-party fulfillment providers.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. If an incorrect or incomplete shipping address is submitted, delays, additional fees, or failed delivery may occur. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Damaged Shipments
If your order arrives visibly damaged, please document the condition immediately and contact us as soon as possible. We may request photos of the packaging, shipping label, and product in order to review the issue and determine an appropriate resolution.
Lost or Delayed Packages
If a package appears lost or significantly delayed, please contact us and we will do our best to assist. However, once an order has been transferred to the shipping carrier or third-party fulfillment provider, delivery timelines and transit handling are outside our direct control.
Split Shipments
Some orders may ship in multiple packages depending on product type, order size, inventory location, or fulfillment method. If this occurs, items may arrive separately.
Shipping Fees
Shipping charges are calculated based on the applicable shipping method, package size, weight, destination, and order contents unless otherwise noted. Any displayed shipping promotions or thresholds are subject to change without notice.
Local Pickup and Local Delivery
Select products may be eligible for local pickup or local delivery. When these options are available, details will be shown at checkout or on the relevant product page. Customers are responsible for selecting the correct fulfillment option before completing their purchase.
International Shipping
International shipping may not be available on all products. If international shipping is offered, the customer is responsible for any applicable duties, taxes, customs fees, import restrictions, or other destination-specific charges unless otherwise stated.
Contact Us
If you have questions about shipping, delivery, or fulfillment, contact us at:
Kiln Dried Wood Company
Email: info@kilndriedwoodco.com
Phone:(937) 308-5410
Address: 9775 Haines Rd, Waynesville, OH 45068